CONTOH PERCAKAPAN FRONT OFFICE DI HOTEL CHECK IN WITH RESERVATION

R : Good Morning,welcome to our hotel,may i help you ?

G : Good Morning,I have reservation for today

R : May i help your name please?

G : Yes,my name is Yusri Prabawati

R : Mrs.Yusri just wait the moment i’ll check your reservation

There is a one double room for two people reserved with your name,from today until 18 November 2015.Your special request will be view to the pool and a basket of fruit,and you would like to pay by cash. Is that correct,Mrs. Yusri ?

G : Yes,perfect

R : Would you like to complete this card,please? Here is the pen.

G : Yes,sure

R : May i borrow your identity card ?

G : Yes,sure have you are

R : Thank you mrs. (fill the guest card,meal cupon,welcome drink)

G : You’re welcome

R : Here is your identity card Mrs.Yusri

I’m sorry have you complete the card ?

G : Yes,here you are

R : I’m sorry mrs. Would you like to give us a deposit ?

G : Certainly,how much ?

R : It’s Rp.2.000.000,-

G : Here you are

R : Just a moment Mrs.Yusri

(Count it and make receipt)

G : Thank you. So what Room am i in ?

R : You’re welcome.Mrs yusri your room number is 1102 and the

Rate is Rp.2.000.000,- stay with us until 16 November 2015.This is your card.please carry this card.Please carry this card with you all the time and use it for identity your self,asking your room key or mail and when signing for your bill.Please feel free to call reception anytime.Thank you very much,enjoy your stay with us.

G : Thank You,very much

R : My pleasure Mrs.